Do you confirm the move before moving day?
Yes. We check in three days before the move to confirm the details, send a reminder the day before with your arrival window, and the crew phones you about half an hour before they pull up. That way you know where things stand at each step.
The longer answer
The confirmation sequence
| When | What you hear from us | What to check |
|---|---|---|
| 3 days out | Final confirmation of the booking | Addresses, unit numbers, contact person, parking |
| Day before | Reminder with your morning window | Elevator reservation, keys, access codes |
| Moving morning | Call from the crew about 30 minutes out | Where the truck should park |
Use the three-day check-in to fix details
The final confirmation exists so nothing surprises the crew. It is the right time to tell us if the drop-off address changed, a new gate code is needed, the person meeting the movers will be your partner instead of you, or there is now a storage stop in the middle. We update the work order so the foreman sees it before leaving the yard.
Parking notes help most of all. A line like "loading zone in front, driveway is too steep" saves time on the clock. So does a note about a narrow staircase or a gate that only opens with a fob, because the foreman can plan the carry path before the first box moves.
Things worth sending before the check-in
- Full pickup and drop-off addresses with apartment numbers
- Name and phone of whoever will be on site
- Elevator booking times and any COI request from the building
- Large or unusual items added since you booked
Our moving checklist lists the rest of the week-before tasks, and the local moving page explains how the day itself runs.
Other common questions
More questions people ask
Can I text you to make sure we are all set?
Of course. Text any time before the move and we will confirm the date and your arrival window.
What if I miss the confirmation message?
Reply or call the office as soon as you see it, so we can go over the details together.
Who calls on moving day?
The crew on your job calls about 30 minutes before arrival, so keep your phone close that morning.
Can I add a stop after the confirmation?
Yes. Tell us and we update the work order. On a local move an extra stop has no fee; it only adds time.